Manager News
21 CUSTOMER SERVICE Interview Questions And Answers!
21 CUSTOMER SERVICE Interview Questions And Answers by Richard McMunn of: https://passmyinterview.com/answers-to-customer-service-interview-questions/
#jobinterviews #interviewquestions #customerserviceinterviews
In this job interview training tutorial, Richard McMunn covers the following 4 things that will help you prepare for and PASS any Customer Service interview:
1. A list of 21 customer service interview questions I strongly advise you prepare for.
2. Brilliant, unique ANSWERS to tough customer service interview questions.
3. TIPS on how to STANDOUT during your interview.
4. Further resources (including these slides) to help you SUCCEED!
OTHER USEFUL CUSTOMER SERVICE AND JOB INTERVIEW VIDEOS RECOMMENDED BY RICHARD
Customer Experience Interview Questions: https://youtu.be/90vBHUlTxh4
Hotel Receptionist Interview: https://youtu.be/UUr47gLNZPw
Call Center Interview Questions: https://youtu.be/GgCruj9Rbb0
Customer Service Manager Interview Tips: https://youtu.be/JI0bPflw3Z8
Customer Success Interview Questions: https://youtu.be/xsAj4qonecA
How to deal with a customer complaint: https://youtu.be/LLQafgLyMjo
What Is A Good Customer Service Answer?
“Good customer service is providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures.
The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”
What Questions Are Asked In A Customer Service Interview?
Q1. Why do you want to work in customer service?
Q2. How would you define good customer service?
Q3. What are the most important skills needed to work in customer service?
Q4. How would you deal with a customer complaint?
Q5. Why is good customer service so important?
Q6. What’s the best customer service you’ve ever received? What made it different?
Q7. Tell me a time when you provided brilliant customer service?
Q8. Tell me a time when you received poor customer service?
Q9. Give me some examples of brilliant customer service?
Q10. What’s the difference between customer service and customer support?
Q11. How would you deal with an unreasonable customer?
Q12. Why should we hire you in this customer service position?
Q13. What experience do you have relevant to this customer service position?
Q14. Describe a situation when had to be flexible at work?
Q15. Tell me a time when you went above and beyond for a customer?
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Q17. What’s the best way to build up positive relationships with customers?
Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Q20. How do you see customer service evolving in the future?
Q21. That’s the end of your customer service interview. Do you have questions for the panel?
Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/
Download Richard’s 21 BRILLIANT ANSWERS to tough Customer Service Interview Questions in a PDF guide here:
https://passmyinterview.com/answers-to-customer-service-interview-questions/
source
Manager News
VERBAL REASONING TEST QUESTIONS & ANSWERS! (How to PASS a VERBAL REASONING TEST) 100% PASS!
VERBAL REASONING TEST QUESTIONS & ANSWERS! (How to PASS a VERBAL REASONING TEST) 100% PASS! Get FREE TESTS: https://www.how2become.com/free-psychometric-tests/ #verbalreasoningtest #psychometrictest #aptitudetest
Learn how to pass a verbal reasoning test with practice questions, tips, explanations and answers by Richard McMunn!
4 QUICK TIPS FOR PREPARING FOR A VERBAL REASONING TEST!
TIP 1. Practice Under Timed Conditions
Get used to the pressure by completing practice tests with a timer. Speed and accuracy are both key!
TIP 2. Focus on Understanding, Not Guessing
Read each passage carefully. Base your answers strictly on the information provided, not your general knowledge.
TIP 3. Watch for Keywords
Pay attention to key terms like always, never, only, or most. These often determine whether a statement is true, false, or can’t say.
TIP 4. Review Your Mistakes
Go over any incorrect answers to understand why you got them wrong. This will help you spot patterns and avoid the same mistakes.
MORE GREAT VERBAL REASONING TEST TRAINING VIDEOS:
How to pass a verbal reasoning test https://youtu.be/Hbq-yP1SfoQ?si=xc9XPZiXQpKNZKmu
More practice test questions: https://youtu.be/sElPGT7T_sc?si=Mcl_Kc87vzAxM0DU
50 PSYCHOMETRIC TEST QUESTIONS: https://youtu.be/vowwzQx-fGY?si=QQo37kDGNsl7WnIA
GET INSTANT ACCESS TO HUNDREDS OF FREE PSYCHOMETRIC TEST QUESTIONS! https://www.how2become.com/free-psychometric-tests/
source
Manager News
“TELL ME ABOUT YOURSELF!” (W.I.S.E STRUCTURE) for EXPERIENCED CANDIDATES! #jobinterview
“TELL ME ABOUT YOURSELF!” (W.I.S.E STRUCTURE) for EXPERIENCED CANDIDATES! #jobinterview
source
Manager News
TELL ME ABOUT YOURSELF | HOW TO INTRODUCE YOURSELF IN AN INTERVIEW | INTERVIEW QUESTIONS & ANSWERS!
TELL ME ABOUT YOURSELF | HOW TO INTRODUCE YOURSELF IN AN INTERVIEW | INTERVIEW QUESTIONS & ANSWERS! Join My Job Interview Mentoring Program: https://passmyinterview.com/ultimate-job-interview-mentoring-program/ #jobinterview #tellmeaboutyourself #introduceyourself #interviewquestionsandanswers
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
How do you answer “Tell me about yourself” in an interview?
You must talk about 4 things in your answer – keep it professional and focus on SKILLS, EDUCATION, EXPERIENCE and ACHIEVEMENTS.
What is the best answer to “Tell me about yourself”? 09:44
The BEST ANSWERS to Tell Me About Yourself is Richard McMunn’s SEAT structure.
How do you answer “Tell me about yourself” with no experience? 12:54
Use Richard McMunn’s A-B-L-E Structure if you have no work experience!
How long should your answer be for “Tell me about yourself”?
Your answer should be approximately 60 seconds.
Should you talk about personal life in “Tell me about yourself”?
No. Stick to professional and academic background.
Learn how to answer the interview question TELL ME ABOUT YOURSELF with expert tips and answers from interview coach RICHARD MCMUNN!
TABLE CONTENTS
1. 2 Reasons Why You Will Be Asked TELL ME ABOUT YOURSELF 02:06
2. TELL ME ABOUT YOURSELF Answer 1. 04:49
3. TELL ME ABOUT YOURSELF Answer 2 07:51
4. TELL ME ABOUT YOURSELF Answer 3 11:08
5. DOWNLOAD My Interview Prep Pack 14:38
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
source
Manager News
TOP 5 ‘POWERFUL WORDS’ to USE in a JOB INTERVIEW! (SAY THESE WORDS to IMPRESS the INTERVIEWER!)
TOP 5 ‘POWERFUL WORDS’ to USE in a JOB INTERVIEW! (SAY THESE WORDS to IMPRESS the INTERVIEWER!) #jobinterview #interviewquestionsandanswers #interviewtips #tellmeaboutyourself #introduceyourself
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
🔥 5 POWERFUL WORDS YOU MUST USE IN YOUR JOB INTERVIEW TO PASS!
Are you preparing for a job interview and want to leave a lasting impression on the hiring manager? In this video, I will share 5 incredibly powerful words you MUST use in your next job interview if you want to stand out from the competition and secure the job offer!
✅ In this FREE training, you will learn:
The 5 essential words that hiring managers love to hear.
Sample answers to common interview questions using each of these 5 words.
How to demonstrate strong communication skills and show you’re the right person for the job.
How to download my ultimate Job Interview Preparation Pack for FREE!
These five words are carefully selected based on what employers look for in top-performing candidates. When used correctly, they show that you are confident, capable, and ready to make a positive impact in any organization.
💥 WORD #1 – SELF-MOTIVATED
Show the interviewer you take initiative, need little supervision, and complete tasks to a high standard.
🗣️ Sample Answer: “I am a diligent, responsive, and self-motivated employee who puts the needs of my team first…”
💥 WORD #2 – COMMERCIALLY AWARE
Demonstrate that you understand how a business operates and that your actions contribute to growth and success.
🗣️ Sample Answer: “My strengths include being fast, adaptable, and commercially aware. I always look to deliver results that help the company thrive.”
💥 WORD #3 – TEACHABLE
Prove that you’re open to feedback, eager to learn, and quick to adapt.
🗣️ Sample Answer: “I would describe myself as collaborative, reliable, and teachable. I am open to learning and welcome constructive feedback.”
💥 WORD #4 – PROGRESSIVE
Position yourself as a forward-thinking individual who embraces change and supports innovation.
🗣️ Sample Answer: “What makes me stand out is that I am progressive. I embrace change and will always support new initiatives that drive success.”
💥 WORD #5 – FRUGAL
Let them know you’re financially responsible and always looking for ways to save the company money.
🗣️ Sample Answer: “I am a frugal employee who actively seeks ways to cut costs. In my last job, I saved $2,000 annually by switching to a better supplier.”
🚀 DOWNLOAD MY FREE JOB INTERVIEW PREPARATION PACK HERE:
👉 https://www.how2become.com/free-online-interview-training-course/
This pack includes:
✅ Model answers to tough interview questions
✅ STAR method templates
✅ Insider tips from a hiring manager’s perspective
Whether you’re applying for your first job or a senior leadership role, using these 5 words can dramatically improve your chances of success.
🔔 Subscribe to the channel and turn on notifications so you never miss a video that could change your career!
👍 LIKE this video if you found it helpful
💬 COMMENT below with your favorite interview word
📤 SHARE this video with someone who has an interview coming up!
#JobInterviewTips #InterviewQuestions #PassYourInterview #CareerAdvice #InterviewPreparation
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
source
Manager News
5 POWERFUL Words to Describe Yourself in a Job Interview! #jobinterview #introduceyourself
5 POWERFUL Words to Describe Yourself in a Job Interview! #jobinterview #introduceyourself #interviewquestionsandanswers #interviewtips
source
‘WALL OF WORRY’: Goldman Sachs panic index gets a little crazy
Who is the best Premier League striker of all-time? ⚽🙌| Budweiser KOTPL
Operation Assad: Secret Air Mission To Transport Ex-Syrian President’s Wealth | GRAVITAS HIGHLIGHTS
Kudlow: Kevin McCarthy is leading a Republican revolution
WION Fineprint: Will the Taliban enter into politics? | WION NEWS
‘Overwhelming evidence’: GOP rep. says US on verge ‘biggest political scandal’ in history
Hezbollah Uses Copy Of Israeli Missile Against Israel | GRAVITAS
NY AG Leticia James met with ‘Trump!’ chants during FDNY speech #shorts
Drone video shows Stinnett badly damaged by Texas fire | WION Shorts
Larry Kudlow: Is McCarthy leading a Republican revolution?
Huda Beauty Petri Dish (Naughty Nude) Palette | THE MAKEUP BREAKUP
The Royalty Family Members Real Name And Ages 2023
Biden is the ‘grim reaper for American democracy’: Stephen Miller
Kellyanne Conway: There is no vaccine for Trump Derangement Syndrome
CHANNEL UPDATE – YouTube sponsor button
The Navalua Family Members Real Name And Ages
Who will be the Democrats’ 2024 presidential nominee?
THE MAKEUP BREAKUP – How much is really in a non-retractable makeup product?!
Work From Home affects gender roles | WION Shorts
RFK Jr: This is bad for democracy and the Democratic Party
-
Beauty1 year agoHuda Beauty Petri Dish (Naughty Nude) Palette | THE MAKEUP BREAKUP
-
Lifestyle1 year agoThe Royalty Family Members Real Name And Ages 2023
-
Politics1 year agoBiden is the ‘grim reaper for American democracy’: Stephen Miller
-
Politics1 year agoKellyanne Conway: There is no vaccine for Trump Derangement Syndrome
-
Beauty1 year agoCHANNEL UPDATE – YouTube sponsor button
-
Lifestyle1 year agoThe Navalua Family Members Real Name And Ages
-
Politics1 year agoWho will be the Democrats’ 2024 presidential nominee?
-
Beauty1 year agoTHE MAKEUP BREAKUP – How much is really in a non-retractable makeup product?!
-
Miscellaneous1 year agoWork From Home affects gender roles | WION Shorts
-
Politics1 year agoRFK Jr: This is bad for democracy and the Democratic Party
@CareerVidz
March 15, 2024 at 2:20 pm
DOWNLOAD ALL 21 ANSWERS! https://passmyinterview.com/answers-to-customer-service-interview-questions/
@RodhineJavier
March 15, 2024 at 2:20 pm
I have an interview tomorrow, claiming and manifesting that I will passed coz I badly needed a work to sustain the needs of my family. 😇🙏
@ronalie8673
March 15, 2024 at 2:20 pm
Thank you for your videos. I got the job 🎉
@MohmedHassan-zn3vl
March 15, 2024 at 2:20 pm
Great job ❤
@vinithanair4165
March 15, 2024 at 2:20 pm
Will this help freshers. Who are looking for job change
@chongbahs1849
March 15, 2024 at 2:20 pm
Im here because II have interview wish me luck😁🫢😊
@jenakris1551
March 15, 2024 at 2:20 pm
Hello .. can you do a video for service coordinator interview questions. You’ve been really helpful and I can’t thank you enough
@chadvagbuster6580
March 15, 2024 at 2:20 pm
I got the job by telling the truth because they were so understaffed and needed workers
Why do you want to work here? money XD
@moon-gf3gi
March 15, 2024 at 2:20 pm
Very informative👍
@omar-bn6zy
March 15, 2024 at 2:20 pm
Thank you Mr. Richard macmunn.
I cracked the interview for Riyadh Metro
As a Train Ambassador.
I got selection I got Saudi visa also.
Many many thanks to you
I watched this video more than hundred Times.
This question
How would deal with the angry customer.
I replied the same
Whtever you suggested in this video.
@dink4226
March 15, 2024 at 2:20 pm
I have in person interview next week ohhh God I don’t know how it goes…..
@AbdullhaAbdul
March 15, 2024 at 2:20 pm
Thankx its help me alot 😊😊😊😊
@andysolo54
March 15, 2024 at 2:20 pm
Watching this an hour before a job interview I’m nervous but this was so helpful!!!
@mercychepkorir6124
March 15, 2024 at 2:20 pm
I watched his videos about two years ,some minutes before the interview,I did get the job
@IanChumba
March 15, 2024 at 2:20 pm
I got a job after watching your video, gave me confidence during the interview. Thanks
@camerondoust1537
March 15, 2024 at 2:20 pm
I got the job after listening to this on the way there!!! Thank you!!!
@amitbisht7613
March 15, 2024 at 2:20 pm
Thanks so much Richard Sir.I have no words to praise you.
@fidanshamurova3272
March 15, 2024 at 2:20 pm
Richard, thanks a lot for these brilliant answers!!🥹 After several times of rejections, I finally found this video, and it worked, I got hired❤️
@mpe12
March 15, 2024 at 2:20 pm
Thank you very much, had a job interview this morning and got the job. Booyakasa.
@dhanu3603
March 15, 2024 at 2:20 pm
Great content ☺️ Thanks for helping me out☺️
@lyfofbetty4502
March 15, 2024 at 2:20 pm
I am also going in for an interview
I pray after watching I get the job
I will come back here and edit this video that I got the job just like Nida.
Good luck to myself
@ekramhaque3713
March 15, 2024 at 2:20 pm
Thank you sir
@dheogoo
March 15, 2024 at 2:20 pm
I am glad I came across your video before my interview. It’s well detailed and easy to grasp.
@rtm1975
March 15, 2024 at 2:20 pm
Amazing
@maribelmeye9249
March 15, 2024 at 2:20 pm
😂😂😂 I hope so 🤦🏾♀️
@vivektambe09
March 15, 2024 at 2:20 pm
You have amazing skills
, I would really use all the help and come back and post another comment once succeed.
@kay-4-kayongo398
March 15, 2024 at 2:20 pm
I have interviews tomorrow , i have improved on my knowledge of to attempt questions. so help me GOD and thank you Sir.
@mauricioma1
March 15, 2024 at 2:20 pm
Brilliant information. Thank you very much
@hazemmamdoh9555
March 15, 2024 at 2:20 pm
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
@kingchattaksavetee3763
March 15, 2024 at 2:20 pm
Thank you so much for your good work! I became your student from today.
@kunalgupta3918
March 15, 2024 at 2:20 pm
Thank you so much. Your tips really helped me to clear my interview.❤
@army.promise
March 15, 2024 at 2:20 pm
im on my way to my interview rn im so nervous hope this helps!
@hannibal5533
March 15, 2024 at 2:20 pm
thank you very much
@milkabunny7037
March 15, 2024 at 2:20 pm
My interview is in an hour. No matter how hard i try, i always get stumped when people are asking me direct questions, its like my brain just switches off and i cant think of anything to say. Hopefully this video helps land me my dream job!
@yifeisun2669
March 15, 2024 at 2:20 pm
🥺🥺🥺ohhhh this video is saving my life!!!!
@namutebiswabula9121
March 15, 2024 at 2:20 pm
Q
@asadhussain865
March 15, 2024 at 2:20 pm
Thanks dude
@hammadranaa
March 15, 2024 at 2:20 pm
Thankyou so much richard for this video!! You only have helped me to get this job, now here I'm doing work for this great company for almost 2 years! God bless you Richard. Subscribed and liked!! ❤
@capendaevaristomingosso6600
March 15, 2024 at 2:20 pm
gostaria também está recebendo esta mensagem por todos dia.
Hat you good night Run for Android thus you must fangg.
@StFreemanMusic
March 15, 2024 at 2:20 pm
Great
@chelseaharrison3176
March 15, 2024 at 2:20 pm
Ahhh I have one today I’m so nervous thank youuu for posting this 🙂
@razamadaz3417
March 15, 2024 at 2:20 pm
Lol…£4.99. Hilarious.
@ayuktambi7640
March 15, 2024 at 2:20 pm
Thankyou