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21 CUSTOMER SERVICE Interview Questions And Answers!

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21 CUSTOMER SERVICE Interview Questions And Answers by Richard McMunn of: https://passmyinterview.com/answers-to-customer-service-interview-questions/
#jobinterviews #interviewquestions #customerserviceinterviews
In this job interview training tutorial, Richard McMunn covers the following 4 things that will help you prepare for and PASS any Customer Service interview:
1. A list of 21 customer service interview questions I strongly advise you prepare for.
2. Brilliant, unique ANSWERS to tough customer service interview questions.
3. TIPS on how to STANDOUT during your interview.
4. Further resources (including these slides) to help you SUCCEED!

OTHER USEFUL CUSTOMER SERVICE AND JOB INTERVIEW VIDEOS RECOMMENDED BY RICHARD
Customer Experience Interview Questions: https://youtu.be/90vBHUlTxh4
Hotel Receptionist Interview: https://youtu.be/UUr47gLNZPw
Call Center Interview Questions: https://youtu.be/GgCruj9Rbb0
Customer Service Manager Interview Tips: https://youtu.be/JI0bPflw3Z8
Customer Success Interview Questions: https://youtu.be/xsAj4qonecA
How to deal with a customer complaint: https://youtu.be/LLQafgLyMjo

What Is A Good Customer Service Answer?
“Good customer service is providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures.

The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”

What Questions Are Asked In A Customer Service Interview?
Q1. Why do you want to work in customer service?
Q2. How would you define good customer service?
Q3. What are the most important skills needed to work in customer service?
Q4. How would you deal with a customer complaint?
Q5. Why is good customer service so important?
Q6. What’s the best customer service you’ve ever received? What made it different?
Q7. Tell me a time when you provided brilliant customer service?
Q8. Tell me a time when you received poor customer service?
Q9. Give me some examples of brilliant customer service?
Q10. What’s the difference between customer service and customer support?
Q11. How would you deal with an unreasonable customer?
Q12. Why should we hire you in this customer service position?
Q13. What experience do you have relevant to this customer service position?
Q14. Describe a situation when had to be flexible at work?
Q15. Tell me a time when you went above and beyond for a customer?
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Q17. What’s the best way to build up positive relationships with customers?
Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Q20. How do you see customer service evolving in the future?
Q21. That’s the end of your customer service interview. Do you have questions for the panel?

Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/

Download Richard’s 21 BRILLIANT ANSWERS to tough Customer Service Interview Questions in a PDF guide here:
https://passmyinterview.com/answers-to-customer-service-interview-questions/

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43 Comments

43 Comments

  1. @RodhineJavier

    March 15, 2024 at 2:20 pm

    I have an interview tomorrow, claiming and manifesting that I will passed coz I badly needed a work to sustain the needs of my family. 😇🙏

  2. @ronalie8673

    March 15, 2024 at 2:20 pm

    Thank you for your videos. I got the job 🎉

  3. @MohmedHassan-zn3vl

    March 15, 2024 at 2:20 pm

    Great job ❤

  4. @vinithanair4165

    March 15, 2024 at 2:20 pm

    Will this help freshers. Who are looking for job change

  5. @chongbahs1849

    March 15, 2024 at 2:20 pm

    Im here because II have interview wish me luck😁🫢😊

  6. @jenakris1551

    March 15, 2024 at 2:20 pm

    Hello .. can you do a video for service coordinator interview questions. You’ve been really helpful and I can’t thank you enough

  7. @chadvagbuster6580

    March 15, 2024 at 2:20 pm

    I got the job by telling the truth because they were so understaffed and needed workers
    Why do you want to work here? money XD

  8. @moon-gf3gi

    March 15, 2024 at 2:20 pm

    Very informative👍

  9. @omar-bn6zy

    March 15, 2024 at 2:20 pm

    Thank you Mr. Richard macmunn.
    I cracked the interview for Riyadh Metro
    As a Train Ambassador.
    I got selection I got Saudi visa also.

    Many many thanks to you
    I watched this video more than hundred Times.
    This question
    How would deal with the angry customer.
    I replied the same
    Whtever you suggested in this video.

  10. @dink4226

    March 15, 2024 at 2:20 pm

    I have in person interview next week ohhh God I don’t know how it goes…..

  11. @AbdullhaAbdul

    March 15, 2024 at 2:20 pm

    Thankx its help me alot 😊😊😊😊

  12. @andysolo54

    March 15, 2024 at 2:20 pm

    Watching this an hour before a job interview I’m nervous but this was so helpful!!!

  13. @mercychepkorir6124

    March 15, 2024 at 2:20 pm

    I watched his videos about two years ,some minutes before the interview,I did get the job

  14. @IanChumba

    March 15, 2024 at 2:20 pm

    I got a job after watching your video, gave me confidence during the interview. Thanks

  15. @camerondoust1537

    March 15, 2024 at 2:20 pm

    I got the job after listening to this on the way there!!! Thank you!!!

  16. @amitbisht7613

    March 15, 2024 at 2:20 pm

    Thanks so much Richard Sir.I have no words to praise you.

  17. @fidanshamurova3272

    March 15, 2024 at 2:20 pm

    Richard, thanks a lot for these brilliant answers!!🥹 After several times of rejections, I finally found this video, and it worked, I got hired❤️

  18. @mpe12

    March 15, 2024 at 2:20 pm

    Thank you very much, had a job interview this morning and got the job. Booyakasa.

  19. @dhanu3603

    March 15, 2024 at 2:20 pm

    Great content ☺️ Thanks for helping me out☺️

  20. @lyfofbetty4502

    March 15, 2024 at 2:20 pm

    I am also going in for an interview
    I pray after watching I get the job
    I will come back here and edit this video that I got the job just like Nida.
    Good luck to myself

  21. @ekramhaque3713

    March 15, 2024 at 2:20 pm

    Thank you sir

  22. @dheogoo

    March 15, 2024 at 2:20 pm

    I am glad I came across your video before my interview. It’s well detailed and easy to grasp.

  23. @rtm1975

    March 15, 2024 at 2:20 pm

    Amazing

  24. @maribelmeye9249

    March 15, 2024 at 2:20 pm

    😂😂😂 I hope so 🤦🏾‍♀️

  25. @vivektambe09

    March 15, 2024 at 2:20 pm

    You have amazing skills
    , I would really use all the help and come back and post another comment once succeed.

  26. @kay-4-kayongo398

    March 15, 2024 at 2:20 pm

    I have interviews tomorrow , i have improved on my knowledge of to attempt questions. so help me GOD and thank you Sir.

  27. @mauricioma1

    March 15, 2024 at 2:20 pm

    Brilliant information. Thank you very much

  28. @hazemmamdoh9555

    March 15, 2024 at 2:20 pm

    Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?

  29. @kingchattaksavetee3763

    March 15, 2024 at 2:20 pm

    Thank you so much for your good work! I became your student from today.

  30. @kunalgupta3918

    March 15, 2024 at 2:20 pm

    Thank you so much. Your tips really helped me to clear my interview.❤

  31. @army.promise

    March 15, 2024 at 2:20 pm

    im on my way to my interview rn im so nervous hope this helps!

  32. @hannibal5533

    March 15, 2024 at 2:20 pm

    thank you very much

  33. @milkabunny7037

    March 15, 2024 at 2:20 pm

    My interview is in an hour. No matter how hard i try, i always get stumped when people are asking me direct questions, its like my brain just switches off and i cant think of anything to say. Hopefully this video helps land me my dream job!

  34. @yifeisun2669

    March 15, 2024 at 2:20 pm

    🥺🥺🥺ohhhh this video is saving my life!!!!

  35. @namutebiswabula9121

    March 15, 2024 at 2:20 pm

    Q

  36. @asadhussain865

    March 15, 2024 at 2:20 pm

    Thanks dude

  37. @hammadranaa

    March 15, 2024 at 2:20 pm

    Thankyou so much richard for this video!! You only have helped me to get this job, now here I'm doing work for this great company for almost 2 years! God bless you Richard. Subscribed and liked!! ❤

  38. @capendaevaristomingosso6600

    March 15, 2024 at 2:20 pm

    gostaria também está recebendo esta mensagem por todos dia.
    Hat you good night Run for Android thus you must fangg.

  39. @StFreemanMusic

    March 15, 2024 at 2:20 pm

    Great

  40. @chelseaharrison3176

    March 15, 2024 at 2:20 pm

    Ahhh I have one today I’m so nervous thank youuu for posting this 🙂

  41. @razamadaz3417

    March 15, 2024 at 2:20 pm

    Lol…£4.99. Hilarious.

  42. @ayuktambi7640

    March 15, 2024 at 2:20 pm

    Thankyou

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Manager News

TOP 7 SALES ASSOCIATE INTERVIEW Questions and ANSWERS!

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Learn how to pass a sales associate interview with Richard’s TOP 7 interview questions. Download the slides here: https://passmyinterview.com/top-7-sales-associate-interview-questions-and-answers/
The role of a sales associate is to provide exceptional customer service, respond to customer queries and complaints promptly, and also look for upselling and cross-selling opportunities in order to help increase company revenue. It is a role that is needed by the majority of organizations, and it requires a unique set of skills and competencies to perform the role to the standards necessary.

WHAT MAKES A GOOD SALES ASSOCIATE?
A good sales associate is someone who can inform the customer about products and services relevant to their needs. A good sales associate also provides great customer service and care.

WHAT ARE THE DUTIES AND RESPONSIBILITIES OF A SALES ASSOCIATE?
The main duties and responsibilities include meeting and welcoming customers, answering questions about products and services, offering other products and services suitable to the customer’s needs, and also making the sale complete.

WHAT SHOULD I WEAR TO A SALES ASSOCIATE INTERVIEW?
Make sure you dress smart and wear a formal suit or outfit that is representative of the image you want to portray. Sales Associates should be smart and well-presented.

WHAT QUALITIES SHOULD A SALES REPRESENTATIVE HAVE?
– Be dependable;
– Learn the sales associate role quickly;
– Provide excellent customer service and care;
– Have in-depth product knowledge;
– Use effective sales techniques;
– Be an ethical salesperson;
– Be flexible and be able to work unsociable hours;
– Good teamworking skills;
– Be able to work under pressure.

TOP SALES ASSOCIATE INTERVIEW QUESTIONS
Q. Why should we hire you?
Q. Tell me about yourself?
Q. Why do you want to become a sales associate?
Q. Why do you want to work for our company?
Q. Why do you want to leave your job?
Q. When have you provided excellent customer service?
Q. Describe a time when you worked as part of a team?
Q. What are your strengths?
Q. What are your weaknesses?
Q. Where do you see yourself in 5 years’ time?
#salesassociate #salesinterview #interviewtips

Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/

Get a copy of Richard’s Sales Associate interview questions and answers:
https://passmyinterview.com/sales-interview/

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HOW TO ANSWER: WHY SHOULD WE HIRE YOU? INTERVIEW QUESTION #shorts

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In this video, Richard McMunn, expert interview coach, provides a powerful response to the interview question “why should we hire you?”.

#interviewquestionsandanswers #interviewquestions #interviewtips

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HR Interview Questions for FRESHERS!

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HR Interview Questions & Answers for FRESHERS tutorial by Richard McMunn of: …

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GRAPHIC DESIGNER Interview Questions & Answers! (How to PASS a Graphic Design Job Interview!)

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GRAPHIC DESIGNER Interview Questions & Answers! (How to PASS a Graphic Design Job Interview!) https://passmyinterview.com/graphic-designer-interview/
#GraphicDesign #GraphicDesigner #GraphicDesignerInterviewTips

HERE’S WHAT I COVER DURING THIS TUTORIAL TO HELP YOU PREPARE FOR YOUR GRAPHIC DESIGNER INTERVIEW:
– I will give you a list of Graphic Designer job interview questions to prepare for.
– I will give you some important tips for answering each question.
– I will give you brilliant, unique top-scoring answers to the questions.
– I will tell you where you can download the answers and further resources!

*********************************************************
DOWNLOAD RICHARD MCMUNN’S 21 GRAPHIC DESIGNER INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/graphic-designer-interview/
***********************************************************************

21 GRAPHIC DESIGNER INTERVIEW QUESTIONS AND ANSWERS
Q1. Tell me about yourself. 01:30
Q2. Why do you want to be a Graphic Designer? 03:39
Q3. What are the most important skills and qualities needed to be a Graphic Designer? 06:46
Q4. Why do you want to work for us? 08:16
Q5. Describe yourself in three words. 05:33
Q6. Why did you leave your last job?
Q7. What are you looking for in your next graphic design position? 09:21
Q8. What are your strengths and weaknesses? 10:18
Q9. Tell me about your favourite graphic design project.
Q10. How do you handle feedback?
Q11. What makes you unique?
Q12. What do you like the least about being a Graphic Designer?
Q13. How would you deal with a difficult client as a Graphic Designer?
Q14. Where do you see yourself in five years?
Q15. Why should we hire you as a Graphic Designer?
Q16. What do you expect to be doing on a day-to-day basis as a Graphic Designer?
Q17. What motivates you?
Q18. How would you prioritize graphic design tasks if you didn’t have enough time to do them?
Q19. How do you stay current with design trends?
Q20. What are your salary expectations?
Q21. That’s the end of your Graphic Designer interview. Do you have any questions you’d like to ask?

MORE GREAT JOB INTERVIEW TRAINING TUTORIALS BY RICHARD MCMUNN ON YOUTUBE.COM TO HELP YOU PREPARE FOR A GRAPHIC DESIGN JOB INTERVIEW.
How to introduce yourself in a job interview: https://youtu.be/wexzvClUcUk
What’s your biggest weakness best answer: https://youtu.be/UX_dxcjp5Gw
TECHNICAL Interview Questions and Answers: https://youtu.be/n9baKDP91ko
17 Advanced Words for Job interviews: https://youtu.be/NcoDmHt5RmI

CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/

*********************************************************
DOWNLOAD RICHARD MCMUNN’S 21 GRAPHIC DESIGNER INTERVIEW QUESTIONS AND ANSWERS PDF GUIDE:
https://passmyinterview.com/graphic-designer-interview/
***********************************************************************

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POLICE OFFICER Application Form Questions And Answers!

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Get a copy of my POLICE OFFICER RECRUITMENT guide: https://www.how2become.com/careers/police-officer/
In this video, police officer recruitment and selection process expert, Richard McMunn, teaches you how to answer the police officer application form questions.

POLICE OFFICER APPLICATION FORM QUESTIONS AND ANSWERS
Q. Please describe a specific occasion when you have encouraged a person to view an issue more positively.
Q. Why was it necessary to encourage the person to view the issue more positively.
Q. How did you encourage the person to view the issue more positively.
Q. What did you consider when encouraging the person to view the issue more positively.
Q. What was particularly good or effective about how you encouraged the person to view the issue more positively.
Q. What difficulties did you experience and how did you overcome them.
#policeofficerapplicationform #becomeapoliceofficer #policerecruitment

If you want to become a Police Officer, make sure you prepare fully by demonstrating you can match each of the core competencies relevant to the role!

Increase your chances of becoming a police officer by getting a copy of Richard Police Officer recruitment guide:
https://www.how2become.com/careers/police-officer/

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