Manager News
21 CUSTOMER SERVICE Interview Questions And Answers!
21 CUSTOMER SERVICE Interview Questions And Answers by Richard McMunn of: https://passmyinterview.com/answers-to-customer-service-interview-questions/
#jobinterviews #interviewquestions #customerserviceinterviews
In this job interview training tutorial, Richard McMunn covers the following 4 things that will help you prepare for and PASS any Customer Service interview:
1. A list of 21 customer service interview questions I strongly advise you prepare for.
2. Brilliant, unique ANSWERS to tough customer service interview questions.
3. TIPS on how to STANDOUT during your interview.
4. Further resources (including these slides) to help you SUCCEED!
OTHER USEFUL CUSTOMER SERVICE AND JOB INTERVIEW VIDEOS RECOMMENDED BY RICHARD
Customer Experience Interview Questions: https://youtu.be/90vBHUlTxh4
Hotel Receptionist Interview: https://youtu.be/UUr47gLNZPw
Call Center Interview Questions: https://youtu.be/GgCruj9Rbb0
Customer Service Manager Interview Tips: https://youtu.be/JI0bPflw3Z8
Customer Success Interview Questions: https://youtu.be/xsAj4qonecA
How to deal with a customer complaint: https://youtu.be/LLQafgLyMjo
What Is A Good Customer Service Answer?
“Good customer service is providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures.
The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”
What Questions Are Asked In A Customer Service Interview?
Q1. Why do you want to work in customer service?
Q2. How would you define good customer service?
Q3. What are the most important skills needed to work in customer service?
Q4. How would you deal with a customer complaint?
Q5. Why is good customer service so important?
Q6. What’s the best customer service you’ve ever received? What made it different?
Q7. Tell me a time when you provided brilliant customer service?
Q8. Tell me a time when you received poor customer service?
Q9. Give me some examples of brilliant customer service?
Q10. What’s the difference between customer service and customer support?
Q11. How would you deal with an unreasonable customer?
Q12. Why should we hire you in this customer service position?
Q13. What experience do you have relevant to this customer service position?
Q14. Describe a situation when had to be flexible at work?
Q15. Tell me a time when you went above and beyond for a customer?
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Q17. What’s the best way to build up positive relationships with customers?
Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Q20. How do you see customer service evolving in the future?
Q21. That’s the end of your customer service interview. Do you have questions for the panel?
Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/
Download Richard’s 21 BRILLIANT ANSWERS to tough Customer Service Interview Questions in a PDF guide here:
https://passmyinterview.com/answers-to-customer-service-interview-questions/
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Manager News
HOW TO INTRODUCE YOURSELF IN AN ONLINE JOB INTERVIEW! (Best ‘Tell Me About Yourself’ Answer!)
HOW TO INTRODUCE YOURSELF IN AN ONLINE OR VIRTUAL JOB INTERVIEW! (Tell Me About Yourself!) DOWNLOAD MY 17 ONLINE INTERVIEW ANSWERS: https://passmyinterview.com/online-interview-script-answers/ #onlineinterview #virtualinterview #introduceyourself #tellmeaboutyourself
*** DOWNLOAD MY ONLINE JOB INTERVIEW ANSWERS PACK ***
https://passmyinterview.com/online-interview-script-answers/
Learn how to INTRODUCE YOURSELF in an Online or Virtual Job Interview!
TIPS FOR INTRODUCING YOURSELF 00:34
4 STEP STRUCTURE FOR INTRODUCE YOURSELF 01:52
INTRODUCE YOURSELF BEST ANSWER 03:41
WATCH ME PASS A REAL ONLINE INTERVIEW!
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
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Manager News
3 WORDS THAT WILL HELP YOU PASS ANY INTERVIEW! 🤯 #jobinterview #interviewtips
3 WORDS THAT WILL HELP YOU PASS ANY INTERVIEW! 🤯
ABOUT ME: 👋
🎤 Interview Coach & Career Expert
🎥 Founder of CareerVidz
👥 Helped millions of people prepare for interviews
🏆 5,000,000+ YouTube subscribers
💼 Founder of PassMyInterview.com
📄 Professional CV Writer
🚒 Ex On-Call Firefighter
🎯 My mission: To help YOU get hired!
🔗 GET HIRED FASTER — LINKS IN MY BIO!
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Manager News
MOCK INTERVIEW PRACTICE! | 30 Questions, Answers & Expert Explanations | PASS YOUR INTERVIEW!
MOCK INTERVIEW PRACTICE! | 30 Questions, Answers & Expert Explanations | PASS YOUR INTERVIEW! 🎯 Get the full MOCK INTERVIEW Slide Deck: https://courseslides.com/30-interview-questions-slide-deck/ #mockinterview #interviewpreparation #jobinterview
WHAT IS A MOCK INTERVIEW? (PLUS THE BENEFITS!)
A mock interview is a practice job interview that simulates the real interview process. By answering common mock interview questions, practising top-scoring answers and receiving feedback, you can improve your interview skills and confidence. Mock interview practice helps reduce nerves, strengthen body language, improve communication and identify weaknesses. It is one of the best ways to prepare for a job interview and increase your chances of success.
INTERVIEW QUESTION 1. Why do you want this job? 03:23
INTERVIEW QUESTION 2. How would you handle a conflict with a co-worker? 04:25
INTERVIEW QUESTION 3. What is your biggest weakness? 05:16
INTERVIEW QUESTION 4. How would you handle a difficult customer?
INTERVIEW QUESTION 5. Why do you want to leave your current job? 10:28
INTERVIEW QUESTION 6. You overhear a co-worker making fun of a new employee. What would you do? 07:30
INTERVIEW QUESTION 7. Where do you see yourself in five years? 11:18
INTERVIEW QUESTION 8. How did you hear about this position?
INTERVIEW QUESTION 9. What are you looking for in your next job?
INTERVIEW QUESTION 10. What do you do in your free time? 09:32
INTERVIEW QUESTION 11. Why should we hire you? 12:10
INTERVIEW QUESTION 12. Do you have any questions? 12:56
INTERVIEW QUESTION 13. Why is there a gap in your employment?
INTERVIEW QUESTION 14. What are your salary expectations?
INTERVIEW QUESTION 15. What would you do if you disagreed with your boss’s decision?
INTERVIEW QUESTION 16. Describe yourself in three words. 05:54
INTERVIEW QUESTION 17. What didn’t you like about your last job?
INTERVIEW QUESTION 18. How do you prioritise your work? 06:28
INTERVIEW QUESTION 19. How do you handle stress and pressure?
INTERVIEW QUESTION 20. How do you define success?
INTERVIEW QUESTION 21. How would you deal with a co-worker who was being difficult to work with?
INTERVIEW QUESTION 22. How would you handle a customer complaint?
INTERVIEW QUESTION 23. What are your greatest strengths?
INTERVIEW QUESTION 24. Describe your work ethic.
INTERVIEW QUESTION 25. Tell me about a time you made a mistake.
INTERVIEW QUESTION 26. Why do you want to work for our company?
INTERVIEW QUESTION 27. What would you do in your first 30 days in this role? 08:34
INTERVIEW QUESTION 28. What does good customer service mean to you?
INTERVIEW QUESTION 29. How do you respond to criticism?
INTERVIEW QUESTION 30. Tell me something that’s not on your CV or resume.
🎯 WANT TAILORED ANSWERS FOR YOUR INTERVIEW?
I will create powerful, top-scoring answers specifically for YOUR job and interview — backed by my PASS GUARANTEE!
👉 Get your tailored interview answers here:
https://passmyinterview.com/ultimate-tailored-job-interview-qa-package/
📄 NEED A CV THAT GETS YOU INTERVIEWS?
I will personally write your professional CV, tailored to showcase your skills, experience and value to employers!
👉 Get your CV professionally written by me:
https://cvmadeeasy.co.uk/
🚀 WANT TO PASS YOUR JOB INTERVIEW?
Get my ULTIMATE INTERVIEW PREP PACK with top-scoring answers, expert strategies and everything you need to prepare with confidence!
👉 Get instant access here:
https://courseslides.com/30-interview-questions-slide-deck/
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Manager News
6 INTERVIEW PSYCHOLOGY SECRETS THAT GET YOU HIRED! (Pass Your Interview!)
6 INTERVIEW PSYCHOLOGY SECRETS THAT GET YOU HIRED! (Pass Your Interview!) #jobinterview #interviewquestions #interviewpreparation https://youtu.be/w28JEwRwE7E?si=GNrG9RwrAt4A7t1p
Do you want to pass your job interview? If the answer is yes, I will reveal 6 psychology secrets to help you get hired! These 6 secrets have been proven to increase job offers tenfold! If you want to beat the competition at your job interview, you must watch this video.
WATCH THESE VIDEOS TO PASS YOUR JOB INTERVIEW:
How To Answer Tell Me About Yourself: https://youtu.be/W2_08tLMmyI?si=dZfDU-seg9IRK6Ak
How To Speak English Confidently & Fluently: https://youtu.be/w28JEwRwE7E?si=yNq0GBbyvYJG-pEo
6 INTERVIEW PSYCHOLOGY SECRETS THAT WILL GET YOU HIRED!
PSYCHOLOGY SECRET 1 – The ‘First Impression’ Effect 00:47
PSYCHOLOGY SECRET 2 – The ‘Company Name’ Effect 01:42
PSYCHOLOGY SECRET 3 – The ‘Respect’ Effect 02:56
PSYCHOLOGY SECRET 4 – The ‘Story’ Effect 03:52
PSYCHOLOGY SECRET 5 The ‘Curiosity’ Effect 05:30
PSYCHOLOGY SECRET 6 The ‘Reinforcement’ Effect 06:56
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
7 THINGS TO NEVER SAY IN AN INTERVIEW: https://youtu.be/O91PhalaU6Y?si=4GD61r6GHEVhiwvU
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
*** MY TAILORED INTERVIEW ANSWERS SERVICE ***
https://passmyinterview.com/ultimate-tailored-job-interview-qa-package/
https://passmyinterview.com/job-interview-preparation-pack/
source
Manager News
HOW TO WRITE A CV IN 2026! | ATS Friendly Template + Best CV Tips & Words to Use!
HOW TO WRITE A CV IN 2026! ATS Friendly Template + Best CV Tips & Words to Use! Check Out My CV WRITING SERVICE: https://cvmadeeasy.co.uk/ #cv #resume #cvtips #cvtemplate #jobsearch #careeradvice #careervidz #richardmcmunn
WHAT IS THE PURPOSE OF A CV? 01:48
7 CV & RESUME MISTAKES YOU MUST AVOID! 02:45
10 BEST WORDS FOR CVS & RESUMES 05:00
CV TEMPLATE 09:36
How to Write a CV or Resume That Gets Interviews in 2026
Your CV or resume is one of the most important documents you will ever create. It is your opportunity to convince a hiring manager that you have the skills, knowledge, qualifications, and experience needed to succeed in the role.
The purpose of a CV is simple: to demonstrate that you match the job description better than the other applicants. If your CV clearly shows that you have what the employer is looking for, you dramatically increase your chances of being invited to interview.
1. Spelling and Grammar Mistakes
Even one spelling or punctuation mistake can create a poor first impression. Always proofread your CV several times and ask someone else to review it before sending it.
2. Ignoring Applicant Tracking Systems (ATS)
Many employers now use Applicant Tracking Systems (ATS) to filter applications before a human ever reads them. Your CV should use a clean layout, standard headings, and simple formatting that ATS software can easily process.
3. Sending the Same CV for Every Job
Never use a generic CV. Every application should be tailored specifically to the position you are applying for by matching your experience, skills, and achievements to the job description.
4. Not Using Keywords
Recruiters and ATS software actively search for keywords taken directly from the job advert. Include relevant industry terms, technical skills, qualifications, and responsibilities throughout your CV wherever they naturally apply.
5. Writing a Weak Professional Summary
Your professional summary sits at the very top of your CV and is often the first section employers read. It should clearly explain who you are, what you offer, and why you are a strong candidate.
6. Making Your CV Too Long
Hiring managers spend only seconds scanning most applications. Aim for a concise, well-organised CV of no more than two or three pages.
7. Using an Unprofessional Email Address
Your email address should present you professionally. Ideally, use your name rather than nicknames or informal usernames.
The Best Action Verbs for Your CV
Strong action verbs instantly make your achievements more impressive. Instead of simply listing duties, demonstrate the impact you made.
Some of the most powerful action verbs include:
* Achieved
* Implemented
* Resolved
* Increased
* Generated
* Led
* Optimised
* Spearheaded
* Developed
* Streamlined
Whenever possible, support these words with measurable results. For example, instead of saying you “improved customer service,” write that you “Resolved 95% of customer complaints during first contact” or “Increased customer satisfaction scores by 30%.”
Numbers make your achievements more credible and memorable.
The 6 Essential Sections Every CV Should Include
(A professional CV should contain six key sections.)
Personal Details
Include your full name, phone number, professional email address, LinkedIn profile (where appropriate), and your location. There is usually no need to include your full home address.
Professional Summary
Write a concise paragraph summarising your experience, achievements, skills, and career strengths while naturally incorporating keywords from the job description.
Work Experience
List your employment in reverse chronological order. Include your job title, employer, employment dates, and several bullet points highlighting responsibilities and achievements. Focus on results rather than simply describing your duties.
Educational Background & Qalifications
Include your qualifications, educational institution, and graduation dates. If you are still studying, simply state “In Progress.”
Technical & Soft Skills
Create a dedicated skills section that combines technical skills with workplace skills.
Examples of technical skills include Microsoft Office, Google Workspace, AI productivity tools such as ChatGPT and Microsoft Copilot, project management methodologies, digital marketing, graphic design, video editing, cloud computing, and IT support.
Important soft skills include communication, teamwork, leadership, problem-solving, adaptability, emotional intelligence, customer service, resilience, time management, and decision-making.
Certification and Awards
Professional certifications immediately demonstrate your commitment to continuous learning. Include industry qualifications, workplace certifications, and awards that strengthen your application.
🎯 CHECK OUT MY CV WRITING SERVICE: https://cvmadeeasy.co.uk
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@CareerVidz
March 15, 2024 at 2:20 pm
DOWNLOAD ALL 21 ANSWERS! https://passmyinterview.com/answers-to-customer-service-interview-questions/
@RodhineJavier
March 15, 2024 at 2:20 pm
I have an interview tomorrow, claiming and manifesting that I will passed coz I badly needed a work to sustain the needs of my family. 😇🙏
@ronalie8673
March 15, 2024 at 2:20 pm
Thank you for your videos. I got the job 🎉
@MohmedHassan-zn3vl
March 15, 2024 at 2:20 pm
Great job ❤
@vinithanair4165
March 15, 2024 at 2:20 pm
Will this help freshers. Who are looking for job change
@chongbahs1849
March 15, 2024 at 2:20 pm
Im here because II have interview wish me luck😁🫢😊
@jenakris1551
March 15, 2024 at 2:20 pm
Hello .. can you do a video for service coordinator interview questions. You’ve been really helpful and I can’t thank you enough
@chadvagbuster6580
March 15, 2024 at 2:20 pm
I got the job by telling the truth because they were so understaffed and needed workers
Why do you want to work here? money XD
@moon-gf3gi
March 15, 2024 at 2:20 pm
Very informative👍
@omar-bn6zy
March 15, 2024 at 2:20 pm
Thank you Mr. Richard macmunn.
I cracked the interview for Riyadh Metro
As a Train Ambassador.
I got selection I got Saudi visa also.
Many many thanks to you
I watched this video more than hundred Times.
This question
How would deal with the angry customer.
I replied the same
Whtever you suggested in this video.
@dink4226
March 15, 2024 at 2:20 pm
I have in person interview next week ohhh God I don’t know how it goes…..
@AbdullhaAbdul
March 15, 2024 at 2:20 pm
Thankx its help me alot 😊😊😊😊
@andysolo54
March 15, 2024 at 2:20 pm
Watching this an hour before a job interview I’m nervous but this was so helpful!!!
@mercychepkorir6124
March 15, 2024 at 2:20 pm
I watched his videos about two years ,some minutes before the interview,I did get the job
@IanChumba
March 15, 2024 at 2:20 pm
I got a job after watching your video, gave me confidence during the interview. Thanks
@camerondoust1537
March 15, 2024 at 2:20 pm
I got the job after listening to this on the way there!!! Thank you!!!
@amitbisht7613
March 15, 2024 at 2:20 pm
Thanks so much Richard Sir.I have no words to praise you.
@fidanshamurova3272
March 15, 2024 at 2:20 pm
Richard, thanks a lot for these brilliant answers!!🥹 After several times of rejections, I finally found this video, and it worked, I got hired❤️
@mpe12
March 15, 2024 at 2:20 pm
Thank you very much, had a job interview this morning and got the job. Booyakasa.
@dhanu3603
March 15, 2024 at 2:20 pm
Great content ☺️ Thanks for helping me out☺️
@lyfofbetty4502
March 15, 2024 at 2:20 pm
I am also going in for an interview
I pray after watching I get the job
I will come back here and edit this video that I got the job just like Nida.
Good luck to myself
@ekramhaque3713
March 15, 2024 at 2:20 pm
Thank you sir
@dheogoo
March 15, 2024 at 2:20 pm
I am glad I came across your video before my interview. It’s well detailed and easy to grasp.
@rtm1975
March 15, 2024 at 2:20 pm
Amazing
@maribelmeye9249
March 15, 2024 at 2:20 pm
😂😂😂 I hope so 🤦🏾♀️
@vivektambe09
March 15, 2024 at 2:20 pm
You have amazing skills
, I would really use all the help and come back and post another comment once succeed.
@kay-4-kayongo398
March 15, 2024 at 2:20 pm
I have interviews tomorrow , i have improved on my knowledge of to attempt questions. so help me GOD and thank you Sir.
@mauricioma1
March 15, 2024 at 2:20 pm
Brilliant information. Thank you very much
@hazemmamdoh9555
March 15, 2024 at 2:20 pm
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
@kingchattaksavetee3763
March 15, 2024 at 2:20 pm
Thank you so much for your good work! I became your student from today.
@kunalgupta3918
March 15, 2024 at 2:20 pm
Thank you so much. Your tips really helped me to clear my interview.❤
@army.promise
March 15, 2024 at 2:20 pm
im on my way to my interview rn im so nervous hope this helps!
@hannibal5533
March 15, 2024 at 2:20 pm
thank you very much
@milkabunny7037
March 15, 2024 at 2:20 pm
My interview is in an hour. No matter how hard i try, i always get stumped when people are asking me direct questions, its like my brain just switches off and i cant think of anything to say. Hopefully this video helps land me my dream job!
@yifeisun2669
March 15, 2024 at 2:20 pm
🥺🥺🥺ohhhh this video is saving my life!!!!
@namutebiswabula9121
March 15, 2024 at 2:20 pm
Q
@asadhussain865
March 15, 2024 at 2:20 pm
Thanks dude
@hammadranaa
March 15, 2024 at 2:20 pm
Thankyou so much richard for this video!! You only have helped me to get this job, now here I'm doing work for this great company for almost 2 years! God bless you Richard. Subscribed and liked!! ❤
@capendaevaristomingosso6600
March 15, 2024 at 2:20 pm
gostaria também está recebendo esta mensagem por todos dia.
Hat you good night Run for Android thus you must fangg.
@StFreemanMusic
March 15, 2024 at 2:20 pm
Great
@chelseaharrison3176
March 15, 2024 at 2:20 pm
Ahhh I have one today I’m so nervous thank youuu for posting this 🙂
@razamadaz3417
March 15, 2024 at 2:20 pm
Lol…£4.99. Hilarious.
@ayuktambi7640
March 15, 2024 at 2:20 pm
Thankyou