Manager News
21 CUSTOMER SERVICE Interview Questions And Answers!
21 CUSTOMER SERVICE Interview Questions And Answers by Richard McMunn of: https://passmyinterview.com/answers-to-customer-service-interview-questions/
#jobinterviews #interviewquestions #customerserviceinterviews
In this job interview training tutorial, Richard McMunn covers the following 4 things that will help you prepare for and PASS any Customer Service interview:
1. A list of 21 customer service interview questions I strongly advise you prepare for.
2. Brilliant, unique ANSWERS to tough customer service interview questions.
3. TIPS on how to STANDOUT during your interview.
4. Further resources (including these slides) to help you SUCCEED!
OTHER USEFUL CUSTOMER SERVICE AND JOB INTERVIEW VIDEOS RECOMMENDED BY RICHARD
Customer Experience Interview Questions: https://youtu.be/90vBHUlTxh4
Hotel Receptionist Interview: https://youtu.be/UUr47gLNZPw
Call Center Interview Questions: https://youtu.be/GgCruj9Rbb0
Customer Service Manager Interview Tips: https://youtu.be/JI0bPflw3Z8
Customer Success Interview Questions: https://youtu.be/xsAj4qonecA
How to deal with a customer complaint: https://youtu.be/LLQafgLyMjo
What Is A Good Customer Service Answer?
“Good customer service is providing positive, timely and attentive service to all customers on a consistent basis whilst making sure their experience instore or online is a positive one that is in line with the company’s customer service policies and procedures.
The aim of good customer service is to encourage customers to not only return to the business again in the future, but to encourage new business through recommendations and positive online reviews.”
What Questions Are Asked In A Customer Service Interview?
Q1. Why do you want to work in customer service?
Q2. How would you define good customer service?
Q3. What are the most important skills needed to work in customer service?
Q4. How would you deal with a customer complaint?
Q5. Why is good customer service so important?
Q6. What’s the best customer service you’ve ever received? What made it different?
Q7. Tell me a time when you provided brilliant customer service?
Q8. Tell me a time when you received poor customer service?
Q9. Give me some examples of brilliant customer service?
Q10. What’s the difference between customer service and customer support?
Q11. How would you deal with an unreasonable customer?
Q12. Why should we hire you in this customer service position?
Q13. What experience do you have relevant to this customer service position?
Q14. Describe a situation when had to be flexible at work?
Q15. Tell me a time when you went above and beyond for a customer?
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
Q17. What’s the best way to build up positive relationships with customers?
Q18. Tell me a time when you bent the rules helping a customer? What happened and why did you bend the rules?
Q19. Whilst dealing with a customer issue, how would you decide which information to include and which information to leave out?
Q20. How do you see customer service evolving in the future?
Q21. That’s the end of your customer service interview. Do you have questions for the panel?
Connect with Richard McMunn on LinkedIn.com:
https://www.linkedin.com/in/richard-mcmunn-coach/
Download Richard’s 21 BRILLIANT ANSWERS to tough Customer Service Interview Questions in a PDF guide here:
https://passmyinterview.com/answers-to-customer-service-interview-questions/
source
Manager News
TOP 7 ‘QUICK’ INTERVIEW TIPS! (Interview Questions & Answers) How to PREPARE for an INTERVIEW 2025!
TOP 7 ‘QUICK’ INTERVIEW TIPS! (Interview Questions & Answers) How to PREPARE for an INTERVIEW 2025! How to ANSWER: TELL ME ABOUT YOURSELF IN AN INTERVIEW https://youtu.be/W2_08tLMmyI?si=k5ZoZa9dQJB4Ca13 #jobinterview #interviewquestionsandanswers #interviewtips
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
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Manager News
3 JOB INTERVIEW CLOSING STATEMENTS! (What to SAY at the END of a JOB INTERVIEW!) Job Interview Tips!
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*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
What is a job interview closing statement? 01:38
3 types of job interview closing statement 02:19
Job interview closing statement 1 03:18
Job interview closing statement 2 04:02
Job interview closing statement 3 05:08
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
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Manager News
THERE, THEIR & THEY’RE! (When to use their, they’re, and there?) ENGLISH LANGUAGE SKILLS TRAINING!
THERE, THEIR & THEY’RE! (When to use their, they’re, and there?) ENGLISH LANGUAGE SKILLS TRAINING! How to IMPROVE your ENGLISH SPEAKING SKILLS! https://youtu.be/w28JEwRwE7E?si=ZiwTNg6Eryrr8ueo #englishspeaking #englishspeakingpractice #english
*** GET MY ENGLISH SPEAKING SKILLS SUPPORT PACK ***
https://passmyinterview.com/english-speaking-skills-preparation-pack/
Learn how to use THERE, THEIR and THEY’RE correctly when communication English in writing!
Confused about when to use there, their, or they’re? Don’t worry—you’re not alone! In this quick and effective English language skills training video, I’ll teach you the simple rules to master these commonly confused words.
📚 What You’ll Learn:
– The meaning of there and how to use it correctly.
– When to choose their to show possession.
– How they’re is just a contraction of “they are.”
– Easy tips and examples to avoid mistakes.
Whether you’re a student, professional, or just someone wanting to improve your grammar, this video is for you! By the end, you’ll confidently know how to use there, their, and they’re in your writing and conversations.
👍 Don’t forget to like, subscribe, and hit the notification bell for more powerful English training videos! https://youtu.be/w28JEwRwE7E?si=CCHKXFghJ7tao5fn
📢 Join the conversation:
Tell me your answers to the English Test in the comments section below the video!
#EnglishSkills #GrammarTips #ThereTheirTheyre #LanguageTraining #CareerVidz
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** GET MY ENGLISH SPEAKING SKILLS SUPPORT PACK ***
https://passmyinterview.com/english-speaking-skills-preparation-pack/
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“HOW DO YOU HANDLE FEEDBACK?” (Job Interview Questions & Answers for 2025!) #interviewquestions
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PHONE INTERVIEW QUESTIONS & ANSWERS! (How to PASS a PHONE INTERVIEW in 2025!) Tip, Questions & ANSWERS! https://passmyinterview.com/phone-interview-script/ #phoneinterview #interviewquestionsandanswers #jobinterview
*** DOWNLOAD MY PHONE INTERVIEW ANSWERS SCRIPT! ***
https://passmyinterview.com/phone-interview-script/
HOW TO PREPARE FOR A PHONE INTERVIEW TIPS! 00:35
PHONE INTERVIEW QUESTIONS AND ANSWERS
PHONE INTERVIEW QUESTION 1. Please start off and tell me about yourself. 02:34
PHONE INTERVIEW QUESTION 2. Why do you want this job? 03:48
PHONE INTERVIEW QUESTION 3. Are you applying for any other jobs? 04:30
PHONE INTERVIEW QUESTION 4. What are your greatest strengths? 04:58
PHONE INTERVIEW QUESTION 5. What is your biggest weakness? 06:06
PHONE INTERVIEW QUESTION 6. Do you have any more weaknesses that I need to be aware of? 06:39
PHONE INTERVIEW QUESTION 7. How do you respond to feedback and criticism? 07:18
PHONE INTERVIEW QUESTION 8. How do you prioritize your work? 07:55
PHONE INTERVIEW QUESTION 9. Where do you see yourself in five years? 08:42
PHONE INTERVIEW QUESTION 10. Why should we hire you over the other candidates? 09:35
PHONE INTERVIEW QUESTION 11. Do you have any questions for me? 10:42
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
Watch me PASS a real interview: https://youtu.be/KCm6JVtoRdo?si=HgccarSaCcTJyxw5
What are your salary expectations? https://youtu.be/0k13HVHJoNc?si=L5fPLm7A9bC5TA4b
How to describe yourself in 3 words: https://youtu.be/RyRbgY8Muq4?si=fESX9TITVjiAnjns
What’s your biggest weakness? https://youtu.be/UX_dxcjp5Gw?si=8-DYClOtrYUHVxRH
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
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@CareerVidz
March 15, 2024 at 2:20 pm
DOWNLOAD ALL 21 ANSWERS! https://passmyinterview.com/answers-to-customer-service-interview-questions/
@RodhineJavier
March 15, 2024 at 2:20 pm
I have an interview tomorrow, claiming and manifesting that I will passed coz I badly needed a work to sustain the needs of my family. 😇🙏
@ronalie8673
March 15, 2024 at 2:20 pm
Thank you for your videos. I got the job 🎉
@MohmedHassan-zn3vl
March 15, 2024 at 2:20 pm
Great job ❤
@vinithanair4165
March 15, 2024 at 2:20 pm
Will this help freshers. Who are looking for job change
@chongbahs1849
March 15, 2024 at 2:20 pm
Im here because II have interview wish me luck😁🫢😊
@jenakris1551
March 15, 2024 at 2:20 pm
Hello .. can you do a video for service coordinator interview questions. You’ve been really helpful and I can’t thank you enough
@chadvagbuster6580
March 15, 2024 at 2:20 pm
I got the job by telling the truth because they were so understaffed and needed workers
Why do you want to work here? money XD
@moon-gf3gi
March 15, 2024 at 2:20 pm
Very informative👍
@omar-bn6zy
March 15, 2024 at 2:20 pm
Thank you Mr. Richard macmunn.
I cracked the interview for Riyadh Metro
As a Train Ambassador.
I got selection I got Saudi visa also.
Many many thanks to you
I watched this video more than hundred Times.
This question
How would deal with the angry customer.
I replied the same
Whtever you suggested in this video.
@dink4226
March 15, 2024 at 2:20 pm
I have in person interview next week ohhh God I don’t know how it goes…..
@AbdullhaAbdul
March 15, 2024 at 2:20 pm
Thankx its help me alot 😊😊😊😊
@andysolo54
March 15, 2024 at 2:20 pm
Watching this an hour before a job interview I’m nervous but this was so helpful!!!
@mercychepkorir6124
March 15, 2024 at 2:20 pm
I watched his videos about two years ,some minutes before the interview,I did get the job
@IanChumba
March 15, 2024 at 2:20 pm
I got a job after watching your video, gave me confidence during the interview. Thanks
@camerondoust1537
March 15, 2024 at 2:20 pm
I got the job after listening to this on the way there!!! Thank you!!!
@amitbisht7613
March 15, 2024 at 2:20 pm
Thanks so much Richard Sir.I have no words to praise you.
@fidanshamurova3272
March 15, 2024 at 2:20 pm
Richard, thanks a lot for these brilliant answers!!🥹 After several times of rejections, I finally found this video, and it worked, I got hired❤️
@mpe12
March 15, 2024 at 2:20 pm
Thank you very much, had a job interview this morning and got the job. Booyakasa.
@dhanu3603
March 15, 2024 at 2:20 pm
Great content ☺️ Thanks for helping me out☺️
@lyfofbetty4502
March 15, 2024 at 2:20 pm
I am also going in for an interview
I pray after watching I get the job
I will come back here and edit this video that I got the job just like Nida.
Good luck to myself
@ekramhaque3713
March 15, 2024 at 2:20 pm
Thank you sir
@dheogoo
March 15, 2024 at 2:20 pm
I am glad I came across your video before my interview. It’s well detailed and easy to grasp.
@rtm1975
March 15, 2024 at 2:20 pm
Amazing
@maribelmeye9249
March 15, 2024 at 2:20 pm
😂😂😂 I hope so 🤦🏾♀️
@vivektambe09
March 15, 2024 at 2:20 pm
You have amazing skills
, I would really use all the help and come back and post another comment once succeed.
@kay-4-kayongo398
March 15, 2024 at 2:20 pm
I have interviews tomorrow , i have improved on my knowledge of to attempt questions. so help me GOD and thank you Sir.
@mauricioma1
March 15, 2024 at 2:20 pm
Brilliant information. Thank you very much
@hazemmamdoh9555
March 15, 2024 at 2:20 pm
Q16. If someone within the customer service team was not doing their job to the correct standard, what would you do?
@kingchattaksavetee3763
March 15, 2024 at 2:20 pm
Thank you so much for your good work! I became your student from today.
@kunalgupta3918
March 15, 2024 at 2:20 pm
Thank you so much. Your tips really helped me to clear my interview.❤
@army.promise
March 15, 2024 at 2:20 pm
im on my way to my interview rn im so nervous hope this helps!
@hannibal5533
March 15, 2024 at 2:20 pm
thank you very much
@milkabunny7037
March 15, 2024 at 2:20 pm
My interview is in an hour. No matter how hard i try, i always get stumped when people are asking me direct questions, its like my brain just switches off and i cant think of anything to say. Hopefully this video helps land me my dream job!
@yifeisun2669
March 15, 2024 at 2:20 pm
🥺🥺🥺ohhhh this video is saving my life!!!!
@namutebiswabula9121
March 15, 2024 at 2:20 pm
Q
@asadhussain865
March 15, 2024 at 2:20 pm
Thanks dude
@hammadranaa
March 15, 2024 at 2:20 pm
Thankyou so much richard for this video!! You only have helped me to get this job, now here I'm doing work for this great company for almost 2 years! God bless you Richard. Subscribed and liked!! ❤
@capendaevaristomingosso6600
March 15, 2024 at 2:20 pm
gostaria também está recebendo esta mensagem por todos dia.
Hat you good night Run for Android thus you must fangg.
@StFreemanMusic
March 15, 2024 at 2:20 pm
Great
@chelseaharrison3176
March 15, 2024 at 2:20 pm
Ahhh I have one today I’m so nervous thank youuu for posting this 🙂
@razamadaz3417
March 15, 2024 at 2:20 pm
Lol…£4.99. Hilarious.
@ayuktambi7640
March 15, 2024 at 2:20 pm
Thankyou