17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!)

17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!) #interviewquestionsandanswers #customercare #customerexperience #customerservice #angrycustomer #customerskillstraining #dealingwithcustomers
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https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g

Dealing with difficult and angry customers is not easy, unless that is, you know the things to say and strategies to use to quickly and effectively de-escalate the situation! If you want to know the 17 best ways to de-escalate and calm down an angry customer, watch this video!

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17 BEST WAYS TO DEAL WITH AND QUICKLY DE-ESCALATE AN ANGRY CUSTOMER.

1. Stay Calm and Collected 00:50

2. Listen Actively 01:27

3. Show Empathy & Acknowledge Their Feelings 02:00

4. Maintain Positive Body Language 02:33

5. Apologize Sincerely 03:01

6. Avoid Blaming The Customer or Making Excuses 03:31

7. Ask Clarifying Questions 04:26

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https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g

8. Speak Softly and Slowly 04:59

9. Keep Your Promises 05:42

10. Provide Solutions 06:26

11. Set Clear Expectations 06:57

12. Take Ownership Of The Customer’s Problem 07:41

13. Offer Something Tangible 08:00

14. Use The Customer’s Name 08:25

15. Offer a Next Step 09:30

16. Follow Up With The Customer 09:56

17. Be Professional & Remember You Are Representing Your Company’s Brand! 10:18

MORE GREAT CUSTOMER SERVICE SKILLS TRAINING VIDEOS ON YOUTUBE
Customer Service Training Course https://youtu.be/SsNfAOTZNZY?si=s4ilbGZDtugMiE4w

Customer Service Interview Questions And Answers https://youtu.be/a99gQn9pkOM?si=9c4HSjdl9Aa6L3_B

Customer Service Agent Interview Answers https://youtu.be/ke0jgRRNd-4?si=qP0P2o9d8tXjGWHp

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👇👇👇 *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g

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