Manager News
17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!)
17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!) #interviewquestionsandanswers #customercare #customerexperience #customerservice #angrycustomer #customerskillstraining #dealingwithcustomers
πππ *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g
Dealing with difficult and angry customers is not easy, unless that is, you know the things to say and strategies to use to quickly and effectively de-escalate the situation! If you want to know the 17 best ways to de-escalate and calm down an angry customer, watch this video!
PLEASE SUBSCRIBE TO MY CHANNEL AND GIVE THE VIDEO A LIKE! π€©
17 BEST WAYS TO DEAL WITH AND QUICKLY DE-ESCALATE AN ANGRY CUSTOMER.
1. Stay Calm and Collected 00:50
2. Listen Actively 01:27
3. Show Empathy & Acknowledge Their Feelings 02:00
4. Maintain Positive Body Language 02:33
5. Apologize Sincerely 03:01
6. Avoid Blaming The Customer or Making Excuses 03:31
7. Ask Clarifying Questions 04:26
πππ *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g
8. Speak Softly and Slowly 04:59
9. Keep Your Promises 05:42
10. Provide Solutions 06:26
11. Set Clear Expectations 06:57
12. Take Ownership Of The Customerβs Problem 07:41
13. Offer Something Tangible 08:00
14. Use The Customerβs Name 08:25
15. Offer a Next Step 09:30
16. Follow Up With The Customer 09:56
17. Be Professional & Remember You Are Representing Your Companyβs Brand! 10:18
MORE GREAT CUSTOMER SERVICE SKILLS TRAINING VIDEOS ON YOUTUBE
Customer Service Training Course https://youtu.be/SsNfAOTZNZY?si=s4ilbGZDtugMiE4w
Customer Service Interview Questions And Answers https://youtu.be/a99gQn9pkOM?si=9c4HSjdl9Aa6L3_B
Customer Service Agent Interview Answers https://youtu.be/ke0jgRRNd-4?si=qP0P2o9d8tXjGWHp
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
πππ *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g
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Manager News
HOW TO SPEAK LIKE A PROFESSIONAL AT WORK! (Get Taken Seriously) ENGLISH COMMUNICATION SKILLS!
HOW TO SPEAK LIKE A PROFESSIONAL AT WORK! (Get Taken Seriously) ENGLISH COMMUNICATION SKILLS! Get my 50 RULES TO SPEAK LIKE A PRO! https://passmyinterview.com/speak-like-a-pro-in-any-situation/ #communicationskills #englishspeaking #speakenglish #publicspeaking #presentationskills
Let me ask you a quick questionβ¦ if I told you that by the end of this lesson, your English speaking and communication skills will have improved significantlyβ¦ would you keep watching? If the answer is yes, donβt go anywhere.
I am going to teach you, in 5 easy-to-follow rules, how to speak like a professional at work or in any conversation. Write these 5 rules down and start practising them in everyday conversations. Here we go.
HOW TO SPEAK ENGLISH CONFIDENTLY AND FLUENTLY!
RULE NUMBER 1 β Eye contact. 00:38
Whenever you communicate with anyone in any situation, you must maintain good eye contact. Good eye contact shows confidence – the person, or persons you are communicating with, will take you seriously if you hold good eye contact. But what if you struggle with direct eye contact? Hereβs what to doβ¦
1. The bridge of the nose (TOP CHOICE)
π This is the best technique. From the other personβs perspective, it looks exactly like eye contact.
2. Between the eyebrows
π Very natural-looking and avoids the intensity of direct eye contact.
3. The forehead (just above the eyes)
π Subtle and still gives the impression youβre focused on them.
RULE NUMBER 2 β Learn the power of the PAUSE. 01:32
What do I mean? When someone asks you a question at work, or before you speak in any workplace conversation or meeting, I recommend you pause for a second or two. There are 3 benefits to using a pause before you speak. Here they are:
1. You sound More Confident & In Control
2. You Give Better Responses or Answers in any Conversation.
3. You Increase Impact & Presence
When you pause, it makes your words feel more important and deliberate.
RULE NUMBER 3 β Avoid Filler Words! 02:41
Have you ever listened to someone who constantly uses filler words? Filler words are very distracting, and they show a lack of confidence and authority when communicating.
Filler words include:
Ermβ¦
Basicallyβ¦
Likeβ¦
You knowβ¦
Instead of using filler words, simply pause before you speak.
RULE NUMBER 4 β Communicate In Numbers 03:10
This is a brilliant way to develop strong communication skills. Have you noticed that I always use numbers when communicating in my YouTube lessons? For example, I might say:
β’ In this lesson, I will teach you 3 thingsβ¦
β’ Tip number 1β¦
β’ There are 5 rules to communicating like a professional.
When you use numbers during conversations, it demonstrates good structured communication, but it also creates intrigue, anticipation, and the person you are speaking to can absorb your information more easily.
RULE NUMBER 5 β Listen More Than You Speak! 04:54
Thereβs a powerful sayingβ¦
“The smartest person in the room is the one who speaks last.”
The reason is simple β when you listen more than you speak, you give yourself time to gather valuable information, understand different viewpoints, and respond with clarity and control.
It also shows confidence. Youβre not reacting β youβre thinking. Whenever possible, be the last person to speakβ¦ because thatβs when you add the most value.
HOW TO SPEAK ENGLISH CONFIDENTLY AND FLUENTLY IN AN INTERVIEW https://youtu.be/w28JEwRwE7E?si=jPyeHwFZHpK5_gOl
JOB INTERVIEW QUESTIONS & ANSWERS! https://youtu.be/fr-mwiyhZAo?si=VvjhmYAUWx95Fed9
GET MY 50 RULES FOR SPEAKING LIKE A PRO!
https://passmyinterview.com/speak-like-a-pro-in-any-situation/
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Manager News
JOB INTERVIEW CONVERSATION IN ENGLISH | INTERVIEW QUESTIONS & ANSWERS!
JOB INTERVIEW CONVERSATION IN ENGLISH | INTERVIEW QUESTIONS & ANSWERS!
Want to PASS your interview and speak confidently in English? In this video, I walk you through a realistic job interview conversation in English, including top-scoring answers to the most common interview questions!
This step-by-step walkthrough will help you understand what to say, how to say it, and how to impress the hiring manager with confident, professional answers.
π― IN THIS VIDEO, YOU WILL LEARN HOW TO ANSWER:
β Tell me about yourself / Introduce yourself
β Why do you want this job?
β What are your strengths?
β Tell me about a time you worked on a team
β What is your biggest weakness?
β How would you handle conflict with a co-worker?
β Where do you see yourself in five years?
β What are your salary expectations?
β Why should we hire you?
β Do you have any questions for us?
π₯ 5 QUICK TIPS TO PREPARE FOR YOUR INTERVIEW:
TIP 1 – Research the company thoroughly
Learn their values, mission, and recent success so you can tailor your answers.
TIP 2 – Practice your answers out loud
Confidence comes from repetitionβdonβt just read, SPEAK your answers.
TIP 3 – Use proven structures (STAR, SEAT, etc.) https://youtu.be/uQEuo7woEEk?si=9hWyXOQTHjQWud_d
Structured answers sound clear, professional, and easy to follow.
TIP 4 – Prepare real examples
Hiring managers love evidenceβuse specific situations to back up your claims.
TIP 5 – Plan your closing statement https://youtu.be/1W8pZu1JnH0?si=rp9CAKnN2L0SsDRT
Finish strong by summarising why you are the perfect candidate.
Before the interview starts 00:53
Tell me about yourself / introduce yourself 01:38
Why do you want this job? 04:00
What are your strengths? 05:35
Tell me about a time you worked on a team. 07:08
What is your biggest weakness? 09:28
How would you handle a conflict with a co-worker? 11:09
Where do you see yourself in five years? 12:35
What are your salary expectations? 14:00
Why should we hire you? 15:32
Do you have any questions? 17:04
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
How to answer: Tell Me About Yourself! https://youtu.be/W2_08tLMmyI?si=QPoXdB5JWKQleYrs
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
7 THINGS TO NEVER SAY IN AN INTERVIEW: https://youtu.be/O91PhalaU6Y?si=4GD61r6GHEVhiwvU
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
*** DOWNLOAD MY JOB INTERVIEW PACK ***
https://passmyinterview.com/job-interview-preparation-pack/
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Manager News
HOW TO ANSWER “What Are Your Salary Expectations?” (3 Powerful Answers) PASS YOUR INTERVIEW!
HOW TO ANSWER: What Are Your Salary Expectations? (3 Powerful Answers) PASS YOUR INTERVIEW! Get tailored answers to common interview questions: https://passmyinterview.com/ultimate-tailored-job-interview-qa-package/
#jobinterview #interviewquestions #interviewtips #salary
One of the toughest questions to answer in any job interview is, what are your salary expectations? Discussing salary can be awkward, but it doesnβt have to be! In this quick training lesson, I am going to reveal the number 1 best way to get the salary you deserve.
There are 2 reasons why the hiring manager will ask you the question, what are your salary expectations?
Reason number one is that they want to hire someone who fits in with their budget β the hiring manager will already know the salary they are prepared to pay for the right candidate. Soon, I will tell you how you can find out what the hiring manager is prepared to pay.
And reason number two why they will ask the question, βWhat are your salary expectations?β, is because they want to find out if you know your worth. Anyone can say in a job interview, βI want a salary of $70,000β, but you will never get that salary unless you explain why you are worth that amount.
That is why there are 3 things you must say in your answer to get the highest salary. Let me tell you what they are⦠write these down:
1. Tell the hiring manager you have RESEARCHED THE SALARY RANGE for your role and industry. This tells them you know what the going rate is for someone in this position. Their budget will fall within that salary range. You can find out the salary range for any role and industry on the website GlassDoor.com or by asking ChatGPT.
2. Tell the hiring manager what your desired salary is. My advice is to ask for a salary slightly below the higher end of the salary range. For example, if the range were $55,000 and $64,000, I would ask for $63,000.
#3. Tell the hiring manager WHY you are worth your desired salary β this is important. You can mention any of these 4 things to prove your worth:
(1) Previous strong work performance that impacted your employer positively.
βIn my previous role, I worked on a team that secured a lucrative sales contract for our employer.β
(2) Ideas you put forward in previous roles that resulted in revenue growth.
βIn my last role, I suggested upsell opportunities that increased the average sales transaction by 18%.
(3) Examples of going above and beyond to help your employer.
βIn my last role, I stayed behind late after work when needed to support business operations, and I volunteered to help train new co-workers.β
(4) Unique or in-demand skills, certification or experience that make you valuable.
βI bring technical certifications and expertise that will help the business increase market share.β
OK, let me now give you the first of my 3 recommended answers to the question, WHAT ARE YOUR SALARY EXPECTATIONS? I will show you how to answer the question in a real interview. Tell me in the comments which answer option, 1, 2 or 3, you think is the strongest. Hereβs answer option number 1.
ANSWER OPTION 1 05:32
The second method involves not asking for a specific salary until you are offered the job. This is a psychological trick that tells the hiring manager you are value-focused as opposed to money-focused. This is a smart method to consider using, and it is perfect for those candidates who do not feel confident asking for a specific salary. Hereβs the answer in a real interview:
ANSWER OPTION 2 06:45
The 3rd option is to put the onus on the hiring manager to disclose the salary range they have set for the role. Again, this tells them that your focus is on adding value first, as opposed to having a set salary amount you would be prepared to work for!
ANSWER OPTION 3 07:49
I WILL WRITE YOUR ANSWERS! 08:50
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
How to answer: Tell Me About Yourself! https://youtu.be/W2_08tLMmyI?si=QPoXdB5JWKQleYrs
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
7 THINGS TO NEVER SAY IN AN INTERVIEW: https://youtu.be/O91PhalaU6Y?si=4GD61r6GHEVhiwvU
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
π¨ *** Want me to write your interview answers for you? ***
Get my tailored, done-for-you interview answer service here:
π https://passmyinterview.com/ultimate-tailored-job-interview-qa-package/
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Manager News
5 GOLDEN RULES TO SPEAK LIKE A PRO! (Instantly Improve Communication!) #communicationskills
5 GOLDEN RULES TO SPEAK LIKE A PRO! (Instantly Improve Communication!) #communicationskills #jobinterview #speakconfidentenglish #publicspeaking
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Manager News
HOW TO ANSWER: “WHAT ARE YOUR SALARY EXPECTATIONS?” IN A JOB INTERVIEW! #jobinterview #salary
HOW TO ANSWER: “WHAT ARE YOUR SALARY EXPECTATIONS?” IN A JOB INTERVIEW! #jobinterview #salary #interviewquestions #careeradvice #speakconfidentenglish
WHAT ARE YOUR SALARY EXPECTATIONS? (3 WINNING ANSWERS!) π°
Struggling with this question? Hereβs how TOP candidates respond:
ANSWER OPTION 1 – FOCUS ON VALUE FIRST
Make it clear you care more about contributing and proving yourself than just the money.
ANSWER OPTION 2 – FLIP THE QUESTION
Ask the hiring manager for the salary range based on their budget and expectations.
ANSWER OPTION 3 – NAME YOUR PRICE (AND JUSTIFY IT)
Give a confident figure and back it up with skills, experience, and results.
π₯ The key? Confidence, preparation, and knowing your worth!
π Want my full, top-scoring answers?
Check the link in bio!
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