Manager News
17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!)
17 WAYS to DEAL WITH AN ANGRY CUSTOMER! (Customer Service Skills Training!) #interviewquestionsandanswers #customercare #customerexperience #customerservice #angrycustomer #customerskillstraining #dealingwithcustomers
πππ *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g
Dealing with difficult and angry customers is not easy, unless that is, you know the things to say and strategies to use to quickly and effectively de-escalate the situation! If you want to know the 17 best ways to de-escalate and calm down an angry customer, watch this video!
PLEASE SUBSCRIBE TO MY CHANNEL AND GIVE THE VIDEO A LIKE! π€©
17 BEST WAYS TO DEAL WITH AND QUICKLY DE-ESCALATE AN ANGRY CUSTOMER.
1. Stay Calm and Collected 00:50
2. Listen Actively 01:27
3. Show Empathy & Acknowledge Their Feelings 02:00
4. Maintain Positive Body Language 02:33
5. Apologize Sincerely 03:01
6. Avoid Blaming The Customer or Making Excuses 03:31
7. Ask Clarifying Questions 04:26
πππ *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g
8. Speak Softly and Slowly 04:59
9. Keep Your Promises 05:42
10. Provide Solutions 06:26
11. Set Clear Expectations 06:57
12. Take Ownership Of The Customerβs Problem 07:41
13. Offer Something Tangible 08:00
14. Use The Customerβs Name 08:25
15. Offer a Next Step 09:30
16. Follow Up With The Customer 09:56
17. Be Professional & Remember You Are Representing Your Companyβs Brand! 10:18
MORE GREAT CUSTOMER SERVICE SKILLS TRAINING VIDEOS ON YOUTUBE
Customer Service Training Course https://youtu.be/SsNfAOTZNZY?si=s4ilbGZDtugMiE4w
Customer Service Interview Questions And Answers https://youtu.be/a99gQn9pkOM?si=9c4HSjdl9Aa6L3_B
Customer Service Agent Interview Answers https://youtu.be/ke0jgRRNd-4?si=qP0P2o9d8tXjGWHp
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
πππ *** ENROL IN MY CUSTOMER SERVICE TRAINING COURSE ***
https://youtu.be/SsNfAOTZNZY?si=U_n-OyM2BbXkkg-g
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Manager News
BEHAVIOURAL INTERVIEW QUESTIONS! (STAR METHOD ANSWERS!)
BEHAVIOURAL INTERVIEW QUESTIONS! (STAR METHOD ANSWERS!) Learn how to answer behavioural interview questions by using the STAR METHOD! https://youtu.be/fr-mwiyhZAo?si=5QAq78TEYYHIDz9T #behavioralinterview #starmethod #jobinterview #interviewquestions
WHAT IS THE STAR METHOD? 00:52
TELL ME ABOUT A TIME YOU WORKED AS PART OF A TEAM 01:51
DESCRIBE A TIME YOU DEALT WITH A CONFLICT WITH A CO-WORKER 04:16
DESCRIBE A TIME WHEN YOU HAD TO WORK UNDER PRESSURE 06:22
I WILL WRITE YOUR STAR METHOD ANSWRS FOR YOU 08:36
HOW TO USE THE STAR METHOD TO ANSWER BEHAVIOURAL JOB INTERVIEW QUESTIONS!
Behavioural job interview questions are designed to assess how you handled real situations in the past because employers believe past performance is one of the best indicators of future success. If you can answer these questions confidently using the **STAR Method**, you will stand out as a prepared, professional and credible candidate.
The STAR Method is a simple structure that helps you give focused, detailed and memorable answers instead of rambling or missing important information.
What Does STAR Stand For?
S β Situation
Briefly explain the situation or challenge you faced. Keep this part short and provide just enough context for the interviewer to understand what happened.
T β Task
Describe your responsibility or objective. What were you expected to achieve? What problem needed solving?
A β Action
This is the most important part of your answer. Explain the specific steps **you** took. Focus on your personal contribution rather than what the team did. Employers want to know how you think, make decisions and overcome challenges.
R β Result
Finish with a positive outcome. Include measurable results whenever possible, such as improved efficiency, increased sales, positive customer feedback, cost savings or successful project completion. If appropriate, briefly explain what you learned from the experience.
Common STAR Method Interview Questions
Many behavioural interview questions begin with phrases such as:
* Tell me about a time when you solved a difficult problem.
* Describe a situation where you worked as part of a team.
* Tell me about a time you made a mistake.
* Give an example of when you dealt with conflict.
* Tell me about a time you exceeded expectations.
* Describe a situation where you had to meet a tight deadline.
* Tell me about a time you showed leadership.
Whenever you hear “Tell me about a time…” or “Give me an example of…”, it’s usually a signal to use the STAR Method.
STAR Method Tips from Hiring Managers
The best candidates keep their answers between **one and two minutes**. Spend around 15% of your time on the Situation, 15% on the Task, 50% explaining your Actions and 20% discussing the Result.
Choose examples that demonstrate qualities employers value, including problem-solving, communication, teamwork, leadership, adaptability, initiative and customer service.
Always speak positively, even if the situation involved conflict or failure. Focus on what you learned and how your actions created a successful outcome.
Finally, prepare at least eight to ten STAR stories before your interview. A well-chosen example can often be adapted to answer several different behavioural questions, giving you confidence regardless of what you’re asked.
Mastering the STAR Method is one of the simplest yet most effective ways to improve your interview performance. By providing clear, structured and evidence-based answers, you’ll demonstrate your skills, professionalism and ability to add valueβgreatly increasing your chances of receiving a job offer.
*** π GET HIRED β OR PAY NOTHING! ***
I’ll personally write 18 tailored STAR Method answers based on your CV/Resume, the job role and the company you’re applying to:
https://passmyinterview.com/richard-mcmunns-tailored-star-method-interview-qa-package/
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Manager News
TOP 8 INTERVIEW ANSWERS THAT NEVER FAIL! Get Hired Fast!
TOP 8 INTERVIEW QUESTIONS & ANSWERS! (ANSWERS THAT NEVER FAIL!)
In this video, I’ll teach you 8 interview questions and answers that consistently impress hiring managers and help candidates get hired. #jobinterview #interviewquestions #interviewanswers #interviewtips
*** TIMESTAMPS ***
00:49 Answer 1
03:45 Answer 2
06:32 Answer 3
08:19 Answer 4
10:23 Answer 5
12:57 Answer 6
14:40 Answer 7
17:39 Answer 8
19:31 What To Do At The End Of Your Interview
β DOWNLOAD MY “GET HIRED!” INTERVIEW PREPARATION PACK:
https://passmyinterview.com/richard-mcmunns-confidential-get-hired-manual/
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Manager News
WHAT ARE YOUR GREATEST STRENGTHS? (Best Answer for Job Interviews!) #jobinterview #interviewtips
WHAT ARE YOUR GREATEST STRENGTHS? (Best Answer for Job Interviews!) #jobinterview #interviewtips
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Manager News
WALK ME THROUGH YOUR RESUME! (BEST ANSWER to This Interview Question!)
WALK ME THROUGH YOUR RESUME! (BEST ANSWER to This Interview Question!) https://youtu.be/W2_08tLMmyI?si=QDsghDQ2I-W2fqex #jobinterview #interviewquestions #interviewpreparation
WALK ME THROUGH YOUR RESUME! 04:10
The interview question, walk me through your resume, catches a lot of candidates out β they think that because they have already submitted their resume when they applied for the job, they wonβt have to talk about it β that is a big mistake!
In this lesson, I will give you the perfect structure and answer for the tough question: Walk me through your answer, which is guaranteed to impress!
Stay tuned, subscribe and also tell me the name of the role you are applying for in the comments so I can give you extra tips.
To begin with, why do hiring managers ask you to walk them through your CV or resume?
The truth is, they probably havenβt read your resume in detail before the interview β asking you to do it for them gives you the opportunity to talk about something you should know a lot about β yourself. Make sure you prepare a response!
There is a brilliant, easy-to-remember structure you can use when walking the hiring manager through your resume. This is called the STEPS METHOD! S-T-E-P-S β you can remember this structure because you will walk the hiring manager through each step of your CV or resume. Let me explainβ¦
S β Start
Briefly explain how your career started.
βI started my career as a customer service advisor for Company A. This was the perfect role to develop my skills and learn the importance of teamwork and accountability.
T β Timeline
Walk through a brief timeline of your previous roles.
βI then worked as an office administrator for two years for Company B, where I won Employee of the Month, before I worked for Company C as a sales administrator, where I helped the company increase sales by 11%.
E β Experience
Highlight any experience you gained and what you learned.
βThroughout my career, I have gained experience working on small and large teams, completing time-sensitive projects and delivering excellent service β I have learned the importance of being commercially aware and ensuring I give my employer a strong return on my salary.β
P β Performance
Share your biggest achievements with evidence or numbers.
βI consider myself to be a top performer. In addition to winning Employee of the Month, I was praised by my previous manager for how I created a standardised training program for new company hires.β
S β Summary
Finish by summarising why you are a great fit for the role.
βTo summarise, my skills, knowledge and experience are a great match for the job description, and I am confident I can add significant value in the role.β
MORE GREAT JOB INTERVIEW TRAINING VIDEOS
How to answer: Tell Me About Yourself! https://youtu.be/W2_08tLMmyI?si=QPoXdB5JWKQleYrs
Top 21 Job Interview Questions and Answers https://youtu.be/fr-mwiyhZAo?si=N6Pl_aBKXsR3L16c
7 THINGS TO NEVER SAY IN AN INTERVIEW: https://youtu.be/O91PhalaU6Y?si=4GD61r6GHEVhiwvU
FREE JOB INTERVIEW TRAINING COURSE: https://www.how2become.com/free-online-interview-training-course/
LAST MINUTE INTERVIEW PREP https://youtu.be/4wBy58qk7Bg?si=dxet-tZlvoOtjABK
CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:
https://www.linkedin.com/in/richard-mcmunn-coach/
π*** MY GET HIRED GUARANTEE – I WILL WRITE YOUR INTERVIEW ANSWERS! ***π
https://passmyinterview.com/ultimate-tailored-job-interview-qa-package/
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Manager News
OPERATIONS MANAGER INTERVIEW QUESTIONS & ANSWERS! (Pass Your Operations Manager Interview!)
OPERATIONS MANAGER INTERVIEW QUESTIONS & ANSWERS! (Pass Your Operations Manager Interview!) HOW TO SPEAK LIKE A MANAGER: https://youtu.be/4P-ZGbxkuAY?si=AnFPcSrDSH3gvheF #manager #operationsmanagement #jobinterview
Learn how to prepare for an Operations Manager with tips, questions and full, proven answers by Richard McMunn.
*** Download my full set of 30 Operations Manager Interview Questions ***
https://passmyinterview.com/30-operations-manager-interview-questions-answers-by-richard-mcmunn/
Introduction 00:00
Tell Me About Yourself. 01:38
Why Do You Want to Be an Operations Manager? 04:42
What Are the Most Important Skills and Qualities Needed to Be an Operations Manager? 06:45
How Would You Tackle Underperformance in Your Team? 09:26
What Would You Do in the First 30 Days of Starting Work as Our Operations Manager? 11:23
Why Do You Want to Work for Our Company as an Operations Manager?
Describe Your Management Style.
Why Should We Hire You as Our Operations Manager?
Tell Me About a Time When You Improved an Operational Process.
How Do You Prioritise Competing Operational Demands?
Tell Me About a Difficult Decision You Had to Make.
How Do You Motivate an Operations Team?
Describe a Time You Dealt with Conflict in Your Team.
What KPIs Would You Use to Measure Operational Success?
Tell Me About a Time You Reduced Costs Without Reducing Quality.
How Would You Manage Change Within an Organisation?
Tell Me About a Time You Had to Solve a Major Operational Problem.
How Do You Ensure Health and Safety Standards Are Maintained?
Tell Me About a Time You Successfully Managed a Project.
How Do You Delegate Work Effectively?
Describe a Time You Improved Customer Satisfaction.
How Do You Manage Multiple Priorities Under Pressure?
Tell Me About a Time You Failed. What Did You Learn?
How Do You Build High-Performing Teams?
What Would You Do If Two Department Managers Disagreed on Priorities?
How Do You Communicate with Senior Leaders?
Tell Me About a Time You Exceeded Business Targets.
How Do You Manage Budgets and Control Operational Costs?
Where Do You See Yourself in Five Years?
That’s the End of Your Interview. Do You Have Any Questions for Us?
GET THE ANSWERS 13:25
AMAZON OPERATIONS MANAGER INTERVIEW https://youtu.be/XNTow0hxcrE?si=8mNFmfpF8Q1TeOnO
MANAGER INTERVIEW TRAINING COURSE https://youtu.be/x3tBILiHpwo?si=lFhnUsmVTfjArFTG
*** Download my full set of 30 Operations Manager Interview Questions ***
https://passmyinterview.com/30-operations-manager-interview-questions-answers-by-richard-mcmunn/
*** MY GET HIRED GUARANTEE – I WILL WRITE YOUR INTERVIEW ANSWERS! ***
https://passmyinterview.com/richard-mcmunns-tailored-operations-manager-interview-package/
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